Digestive Disease Center (845) 452-9800
 
 
 

FAQ

Are the physicians of Digestive Disease Center of the Hudson Valley Board Certified?

What insurance plans do you accept?

How long will I have to wait to get an appointment with you?

Do I need a referral for my office visit/procedure?

I think I have lactose intolerance. How do I get tested to see if I am lactose intolerant?

I have hemorrhoids. Do your physicians do hemorrhoid surgery?

Do your physicians do surgeries?

If I see on doctor for an office visit, can another doctor perform my procedure?

If I have to have an endoscopy procedure will it hurt?

What medications are used for sedation?

How long will I have to wait to get the results of my procedure?

Other than English, are there other special language skills among the physicians?

Can my physician discuss my case with other providers and/or staff in the office?

Will the doctor’s office still leave message reminders at my home?

Can my physician still use a sign-in sheet and/or call my name in the waiting room to announce my “turn”?

Can my physician still fax records?

Do the HIPAA requirements apply to non-physician staff such as nurses, medical students and residents walking in the hallways or in the exam rooms?

Can my physician discuss my care with a close family member or friend as we have been doing in the past?

If my physician is referring me to a specialist, can this specialist have access to my records before I enter his or her office for the first time?

 

 

 

Q: Are the physicians of Digestive Disease Center of the Hudson Valley Board Certified?
A: Yes. All of the physician providers at Digestive Disease Center are Board Certified in Gastroenterology. For more information regarding our providers please go to the Providers section of the website.

Q: What insurance plans do you accept?
A: The Digestive Disease Center of the Hudson Valley participates with many insurance plans, including; Medicare, MVP, BCBS, and Empire Plan to name a few. For a complete list of insurances, please go to our Insurance Plan list.

Q: How long will I have to wait to get an appointment with you?
A: Our staff will work with you to schedule the earliest possible, available appointment that meets your scheduling needs. Urgent patient appointments are scheduled within 24 hours. Non urgent appointments are normally scheduled within 1-2 weeks. Our mission is to provide our patients with the earliest available appointment regardless of the reason. Availability of appointments varies with each provider.

Q: Do I need a referral for my office visit/procedure?
A: All patient insurance plans differ. Please call the member services department of your insurance plan for the specific information regarding specialist referrals.

Q: I think I have lactose intolerance. How do I get tested to see if I am lactose intolerant?
A: The gastroenterologists at Digestive Disease Center of the Hudson Valley can diagnose lactose intolerance. After initial evaluation by the gastroenterologist you may be scheduled for a Hydrogen Breath Test to determine if you are lactose intolerant.

Q: I have hemorrhoids. Do your physicians do hemorrhoid surgery?
A: The gastroenterologists at Digestive Disease Center of the Hudson Valley can diagnose hemorrhoids. They are not surgeons. However, there are treatments available in our office to help you. Please see information regarding IRC.

Q: Do your physicians do surgeries?
A: The gastroenterologists at Digestive Disease Center of the Hudson Valley are not surgeons. They can perform endoscopic procedures such as EGD and Colonoscopy. Please see the entire list of procedures performed by our gastroenterologists.

Q: If I see on doctor for an office visit, can another doctor perform my procedure?
A: Our physicians prefer to perform procedures on patients that they have personally seen prior to the procedure. However, patients can schedule with the nurse practitioner for a pre procedure evaluation. There are some circumstances in which it is unavoidable that a patient would see on doctor in the office and have the procedure performed by another doctor.

Q: If I have to have an endoscopy procedure will it hurt?
A: Every patient is different. However, it is our experience that during the procedure, there is little or no discomfort for the patient, as he/she is sedated. Some patients have mild discomfort after their procedure. However, if a patient experiences pain following a procedure they should call their gastroenterologist, immediately or call 911.

Q: What medications are used for sedation?
A: The medication used for sedation is Propofol or Diprivan which is administered by an anesthesiologist or certified nurse anesthesist. Please ask your gastroenterologist any questions that you may have regarding your procedure.

Q: How long will I have to wait to get the results of my procedure?
A: It is the policy of the providers of Digestive Disease Center of the Hudson Valley to see all patients in follow up, in the office after any diagnostic tests or procedures. We allow two weeks for results to become available. Our staff will work with you to schedule the earliest possible, available appointment that meets your scheduling needs.

Q: Other than English, are there other special language skills among the physicians?
A: Yes; Spanish, Chinese, Hindi, Persian, and Urdu.

Q: Can my physician discuss my case with other providers and/or staff in the office?
A: Yes, as long as your physician is discussing only the information needed to accomplish a legitimate function (like treatment or payment for your treatment). This is called the “minimum necessary” standard under the Privacy Rule. Additionally, HIPAA (Health Insurance Portability and Accountability Act) does not require the physician to construct physical barriers to protect your information, but it does require your physician to use reasonable safeguards to protect your identity and confidential information in his or her office.

Q: Will the doctor’s office still leave message reminders at my home?
A: Yes, unless you object to having the office contact you at your home, such as with appointment reminders, your physician will continue to leave message reminders and communications with you as necessary to provide quality service.

Q: Can my physician still use a sign-in sheet and/or call my name in the waiting room to announce my “turn”?
A: Yes, your physician may still have you sign your name at the time of registration or announce your name in order to call you to an exam room.

Q: Can my physician still fax records?
A: Yes, your physician may fax your health information as long as reasonable safeguards are used (like verifying the correct fax number).

Q: Do the HIPAA requirements apply to non-physician staff such as nurses, medical students and residents walking in the hallways or in the exam rooms?
A: Yes, clinical staff, students and trainees must follow the HIPAA Privacy Rules.

Q: Can my physician discuss my care with a close family member or friend as we have been doing in the past?
A: Yes, HIPAA allows your physician to disclose your health information to family members and friends involved in your care as long as you do not object to the disclosure.

Q: If my physician is referring me to a specialist, can this specialist have access to my records before I enter his or her office for the first time?
A: Yes, HIPAA does not prohibit the specialist from accessing your health information to prepare the process for seeing you for the first time. However, as the case is now, you may need to authorize disclosure of your records to the specialist.