Our office staff (medical assistants, receptionists, billing personnel and support staff) is employed to assist us in the delivery of the highest quality care in the field of gastroenterology. We are proud of them and the work they do. Our facilities and state-of-the-art equipment are designed to help us provide our patients with comfort, safety, and the best possible care available. Should you have comments at any time on the care given by the physicians or staff or about our facilities, please let us hear from you.
The office is open from 8:30 a.m. to 5:00 p.m. Monday through Friday. When you call for an appointment you will be seen as quickly as possible. Each of our physicians has specific hours in the office, and the receptionist will explain these to you.
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Appointments can be made by calling (845) 452-9800 during regular business hours. Please try to arrive at least 15 minutes prior to your scheduled appointment time to assure adequate check-in time. If you have never been a patient at Digestive Disease Center or have not been seen here within the past three years, please fill out the ‘Registration form’, ‘Consent form’, and ‘Review of System’ form and bring them to our office. These forms can be printed here.
If you are going to be more than 15 minutes late, please call the office as we may need you to reschedule. Although we make every effort to see you at the scheduled time, emergencies or hospital duties may sometimes delay us. We apologize in advance and ask that you try to appreciate that any one of us may some day be the one requiring emergency care. While in the office, you may see patients called in prior to you although you may have waited longer. These patients may be being seen by another provider or they may be reviewing their bills, etc.
Please Note: It is important to confirm with your insurance carrier if you need a referral or authorization and to verify that your visit will be covered by your plan. If a referral is required, make sure you bring this form, along with any associated co-payment. Please bring your Insurance card, a list of your current medications, and past medical records and/or test results to your appointment.
Your appointment time has been reserved for you. If you can not keep your appointment, please call 845-452-9800. Cancelling your appointment will free up that appointment time for another patient and improve your likelihood of getting an appointment when you want one.
One of our physicians is available for emergencies at all times. During the office hours please call our office, identify yourself and relay the information to the receptionist – we will respond promptly. After office hours and on weekends, for emergencies only, please call 845-452-9800 for the physician on call. We suggest that you call us before going to one of the hospital emergency rooms, thereby minimizing patient costs, inconvenience, and lost time. No routine prescriptions will be filled at night or on weekends.
Telephone Calls (9:00 am – 5:00 pm)
If you have a problem or question between appointments, please call us. State the reason for the call to the receptionist. She will route the call to appointments, billing, or will refer the call to one of the medical assistants if the call is of a medical nature. After discussion with the physician, the medical assistant may be able to answer your medical questions. If she feels the matter needs to be addressed by your physician, she/he will return your call as soon as possible. Please leave numbers where you may be reached. It is not our policy to treat patients over the telephone. If you are ill, please contact us.
It is not our policy to prescribe new medication over the telephone. Long term medications may be handled over the phone if you remain under our active care, but only during regular office hours. For better care, please try to call as early in the day as possible for your refills.
All patients are anxious to know the results of any tests that are performed. It is our policy that all patients that have been advised to have tests performed should be seen in the office to discuss results. This may seem like a long time to wait, but should a serious problem be found, you will be notified as soon as we receive the results. If, for some reason, you do not receive the results within 7 to 10 days, please call our office.
We regard the doctor-patient relationship as sacred – requiring trust, mutual respect and confidentiality. The contents of our medical records remain confidential and will be released only upon your written authorization.